Deleting your account
An account deletion request can only be made from inside the app, while signed in.
There is no form here on purpose. Accepting a request against a phone number alone would let anyone who knows your number start the deletion of your account. Being signed in to the app proves the account is yours.
How to do it in the app
- Sign in to the app.
- Open the Account tab.
- Choose “Delete account”.
- Give a reason and confirm.
Account Deletion Policy
Requesting deletion
You can request deletion of your account from the Account section of the app, or from the account deletion page on our website.
What happens next
- We record your request and show you its status in the app.
- We check for anything that must be settled first:
- active investments that are still paying distributions,
- pending or processing withdrawals,
- an open dispute or support matter.
- If any of these exist, the app tells you exactly what is outstanding. Your request stays open and is completed once they are resolved.
- When nothing is outstanding, we delete or irreversibly anonymise your personal data.
What we keep
We are required to retain financial transaction records for the period set by Bangladeshi law. After deletion, those records no longer identify you: they are retained in anonymised form with your personal identifiers removed.
What deletion does not do
- It does not cancel an active investment or forfeit distributions already due to you.
- It does not reverse commissions already paid to other members of your team.
Changing your mind
You can withdraw a deletion request at any time before it completes, from the same screen.
Note: This document is a starting draft that describes how the platform actually operates. It must be reviewed by a qualified Bangladeshi lawyer before launch.
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